Refunds

Refund policy: grounds, application procedure, terms of consideration and transfers. The document is an appendix to Terms of use.

01Check before payment

1.1. The program is available on a free plan for an indefinite period of five profiles and includes local API, MCP, open checks and a complete proxy adapter.

1.2. The free plan allows the User to evaluate the Program before making a payment.

02Reasons for return

2.1. Funds for the current paid period are subject to refund if the following conditions are simultaneously met:

• the Program cannot be used because of a technical issue within the Copyright Holder's control, including failure to launch, failure to open profiles or failure to recognise a paid licence;
• the User contacted support and provided enough information to investigate, including a description of the issue, the profile ID or the step where the workflow stopped;
• the Copyright Holder did not resolve the issue within 7 (seven) business days after receiving the request.

2.2. Refunds are made in proportion to the unused portion of the paid period. The days during which the Program was available to the User are subject to payment and are excluded from the refund; The calculation is carried out from the date of contacting support.

2.3. If the issue made the Program unusable from the first day of the paid period, the User is eligible for a full refund.

03Grounds for refusal

3.1. Refunds are not made in the following cases:

• restriction or blocking of the User's account by a third-party site: such decisions are made by the site independently and are beyond the control of the Copyright Holder (clause 6.3 Terms);
• the User’s refusal to use a working Program, including changing plans and choosing an erroneous plan, in the presence of a free plan for preliminary evaluation;
• expiration of the paid period;
• termination of access due to violation by the User of section 5 of the Terms;
• repeated application on the same basis after a previously made return and subsequent payment of the same plan.

04Application procedure

4.1. Send the request to @Get_NimbusX_Bot and must contain: account email address, payment date and method, description of the problem and a list of actions taken.

4.2. The Copyright Holder will respond within 2 (two) business days and begin investigating the issue.

4.3. If the issue is not resolved within the period in clause 2.1, the Copyright Holder will approve the refund within 3 (three) business days after that period ends.

05Refund method and timing

5.1. The refund is made in the same way and to the same details with which the payment was made.

5.2. The crediting period is determined by the rules of the payment system and, as a rule, does not exceed 10 (ten) business days from the date of confirmation of the return.

5.3. Payment system fees for transferring refunds are charged to the Copyright Holder's account.